RETAILvantage Customer Care Center is a complete customer relationship management (CRM) solution that manages all of the interactions between your employees and customers. All information relevant to a specific customer can be found in Customer Center ensuring that they receive fast accurate answers to questions about current or previous purchases.
RETAILvantage ensures every client receive the high quality service that you would provide if you helped them yourself. Your staff will never miss an opportunity to follow up with a customer on whether color swatches and dimensions will work. Thank you notes or a personal call after every sale or delivery will keep you ahead of your competition.
Monitoring your retail sales floor provides insights into why what is working and what is not with your customers. For every customer that walks through your door, your team will gather information on what type of advertising drove them into your business, what they were looking for, and if a sale was not made, why not. This valuable research is entered with just a few clicks of a mouse and the team is back waiting on the next customer. While the process is easy to perform, the information gathered helps buyers merchandise better based on customer requests. You will also know which of your advertising methods are effective and which are not.
Scheduling tasks and appointments with automated reminders for your sales people follow up shows your customers that you are committed to their satisfaction with every interaction with your store. The Next Purchase Follow up feature in RETAILvantage records the next project that customers plan to work on with an approximate time frame for that purchase. Our clients have experienced an average of a 10% increase in sales volume when using this feature. Customers love the personalized service that shows you and your entire team care about their needs.
Because every customer is immensely valuable to the success of your retail furniture business and it is often difficult and expensive to increase the traffic on your sales floor, we make it possible to track every customer visit to your store along with all of the supporting metrics and analysis. With our internal CRM task calendar, your sales staff is empowered to pursue every opportunity and keep every promise made to a customer.
Improve your bottom line by improving your customer’s experience level at each and every touch point with customer relationship management tools from PROFITsystems.Customer Relationship Management | Link Back to Top to Learn More
RETAILvantage ensures every client receive the high quality service that you would provide if you helped them yourself.
Monitoring your retail sales floor provides insights into why what is working and what is not with your customers.
Scheduling tasks and appointments for your sales people follow up shows your customers that you are committed to their satisfaction.