Six New Home Goods Retailers Select RETAILvantage and Join the PROFITsystems Family!

PROFITsystems is so excited to announce six new additions to our family of home goods retailers! Read on to hear about their stores and why they selected RETAILvantage as their retail management system.

PROFITsystems new home goods retail client

McKay’s Furniture  

McKay’s Furniture of North Kingstown, Rhode Island came to PROFITsystems concerned with the accuracy of their inventory data and quality of their current CRM. In order togrow, they knew they needed a system that addressed these concerns and worked to facilitate their success rather than hinder it. Thanks to the robust suite of features provided by RETAILvantage in the areas of inventory management, reporting and CRM, McKay’s felt compelled to make the switch. We’re so excited to help them reach their goals and look forward to the many successful years to come!

PROFITsystems new home goods retail client

Furniture Palace

Furniture Palace, located on the island of Curaçao, was in need of a new retail management system to support their growing business needs. The owners were thorough in their search for a new solution and very selective as they narrowed down their options. They knew they would become stagnant without the features and capabilities required for continued growth and prosperity, and that’s why Furniture Palace chose RETAILvantage. We are so excited they put their trust in PROFITsystems, and can’t wait to show them why they made the right decision!

PROFITsystems new home goods retail client

Sleep Etc.

Sleep Etc. of Norwalk, CT took their time shopping for a new retail management system and looked at many different providers throughout the process. As a two-store mattress operation with a high volume of custom orders, the decision makers at Sleep Etc. quickly saw how equipped RETAILvantage was to handle their specific set of needs. Ultimately, the unparalleled features and capabilities of our software coupled with our quick response times and transparency throughout the decision making process resulted in Sleep Etc. choosing PROFITsystems as the best fit for their store. Welcome to the family!

PROFITsystems home goods retail client

DeMeyer Furniture

From facing constant errors in their accounting system to their increasingly strained ability to track inventory, the owners of DeMeyer Furniture were realizing their current system was no longer sufficient. Based in Meridian, Idaho, DeMeyer set out to look for a more robust solution able to keep pace with the company’s growth and handle their expanding needs. After looking at various systems, they determined the best partner for their continued success was PROFITsystems. We’re so excited to have added them to the PROFITsystems family and look forward to facilitating their growth for years to come!

PROFITsystems new home goods retail client

Jenner’s Home Furnishings

Jenner’s Home Furnishings of Fort Mohave, Arizona was working to quickly grow their company and looking for a solution that would allow them to seamlessly integrate additional store locations. They decided RETAILvantage fit the various needs of their expanding operation, and we couldn’t be more excited to have them.

PROFITsystems new home goods retail client

Furniture Superstore

Like many other retailers that switch to RETAILvantage, Furniture Superstore of Albuquerque, New Mexico, was growing at a faster rate than their current system could seemingly handle. At the recommendation of Virginia Home Furnishings, another PROFITsystems customer, they contacted us for assistance. The owners of Furniture Superstore fell in love with RETAILvantage after several extended demonstrations, and with ease of use and overall commitment of our company to their success, they were sold.

Cheers to our newest additions and the exciting years ahead! We look forward to working with these fantastic retailers to increase their profitability!

Sylvan Furniture Chooses PROFITsystems’ Retail Management System!

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PROFITsystems is excited to announce that Sylvan Furniture recently selected RETAILvantage as its retail management system! 

As a rapidly growing full-line bedding and Mattress 1st store, Sylvan Furniture decided it was time to take a more critical look at the software supporting its business. The company needed a system that could provide more visibility into, and control over, their vast inventory, and realized its current system could no longer meet the growing needs of its operation. As Sylvan’s began looking for a new provider, it narrowed its search to focus only on those companies which could provide the exhaustive inventory reporting, extensive financial data and integrated accounting tools it wanted.

With multiple solutions to choose from, Sylvan Furniture turned to members of its performance group for trusted guidance. “We get a lot out of our performance group. Being on the system they all use and love will make it easier for us to share data, benchmark our business, and share ideas,” said Karen Shaul, Sylvan Furniture store owner.

“We’re excited to be able to access inventory and financial reporting in a timely manner. Inventory control has been an issue for us, and we’re very excited to take advantage of features such as auto-markdown and the bestsellers report to become more efficient in how we discount and buy inventory,” Sylvan Mattress General Manager Rachel Rinard said. “We also love that your system integrates with Dispatch Track and DoorCounts as we use both of those services.”

“Our strong commitment to helping full-line independent retailers achieve higher profitability, matched with Sylvan Furniture’s 70-plus years in the industry serving the local community, makes this a perfect partnership,” said PROFITsystems General Manager Joanne Gulnac. “It’s exciting to work with such a progressive retailer and we are thrilled to have Sylvan’s join the PROFITsystems family!”

 

PROFITsystems Partners with Podium, Offers Customers Special Pricing

PROFITsystems clients gain extra pricing perks with Podium to increase their store traffic through positive online reviews

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COLORADO SPRINGS, CO (May 9, 2017) – PROFITsystems, a HighJump product and leading provider of solutions for home furnishings retailers, today announced a new partnership with Podium, offering a special rate for Podium services to PROFITsystems clients. Home furnishings retailers currently associated with PROFITsystems gain discounts and benefits in their access to Podium’s online review management software, which is designed to help retailers increase in store foot traffic with positive online reviews.

“By partnering with Podium, we’ve given our clients the opportunity to increase their in-store traffic by increasing their positive online reviews” said PROFITsystems General Manager, Joanne Gulnac. “We’ve negotiated a discounted rate on Podium’s software specifically for PROFITsystems customers, and those who have seized this opportunity are already reporting an uptick in store traffic. We’re always looking for more ways to help customers become more competitive and profitable, and we’re excited to work with Podium to help our retailers achieve the results they’re looking for!”

A leading provider of online review management software, Podium enables businesses to collect valuable feedback from customers in real time. Podium’s efficient mobile process makes it possible for businesses to collect hundreds of reviews on sites like Google, Facebook and the like, giving them full visibility into consumer wants and needs. This visibility empowers retailers to tweak their customer experience per the feedback received, ultimately increasing foot traffic and profitability as a result.

“As part of our partnership with PROFITsystems, we’re excited to help their clients increase foot traffic to their stores by offering them preferred pricing on our software” said Podium Strategic Accounts Manager, Chris Allen. “We encourage all of them to take advantage of the full Podium experience at this special discounted rate.”

About Podium

Podium is a leading provider of online review management software that enables businesses to collect valuable feedback from customers in real time. Podium’s efficient mobile process makes it possible for businesses to collect 100s of reviews on sites like Google, Facebook, and many more.

For additional information on Podium, please visit their website at www.podium.com

About PROFITsystems, a HighJump product

PROFITsystems is a complete retail management solution for the modern home goods retailer. Key components include enterprise software, consulting, performance groups, advanced education, eCommerce integration and business intelligence. PROFITsystems features real-time inventory management, customer relations management, point-of-sale and accounting systems.

For additional information on PROFITsystems, please visit the website at www.profitsystems.com.

About HighJump

In almost every industry, buyers are becoming more fickle, and more demanding. For logistics executives, effectively meeting buyer needs has become a relentless quest for speed and agility. Traditional supply chain solutions – siloed, complex and hard-to-implement – no longer suffice, as competitors find ways to deliver goods faster and more profitably.

In today’s “now” economy, HighJump helps you stay agile, with adaptable, connected solutions that harness the power of your trading partner community. From the warehouse to the storefront, from the desktop to the driver’s cab, we can help you achieve new levels of supply chain responsiveness, performance and profitability.

HighJump’s suite of warehouse management, business integration, transportation management and retail/DSD solutions form a complete, powerful and adaptable platform that allow you to drive growth, customer satisfaction and revenue. HighJump: supply chain accelerated.

For more information, visit www.highjump.com.

 

Media Contact 
Guadalupe Pagalday
HighJump
1-800-328-3271 x2705
guadalupe.pagalday@highjump.com

Solutions Sound-Off: Industry Peers Present Solutions for Dealing with the Challenge of Communication

On Day 2 of Elevate 2017, David and Wayne McMahon conducted an open forum session on “Challenges and Opportunities.” They kicked it off by asking attendees to sound off on the biggest challenges they faced within their retail operation. Once they selected a challenge, the entire audience worked together with David and Wayne to help provide a solution to that obstacle, often sharing their own best practices and tools on how they deal with things in their own store.

Of all the challenges discussed during this session, Darcy of Walker’s Furniture brought up an issue that much of the audience could relate to: communication. It’s a broad issue, one that runs deeper than the surface level, and it was covered in detail by David, Wayne and other members of the audience. Here’s a recap of the valuable discussion on how other retailers tackle communication in their stores:

Darcy, Walker’s Furniture: “I would say that one of our major challenges is the communication of procedures, ideas or concerns between 16 locations. I want to figure out what it is that we can do or say from the administrative side to help our sales people and managers understand that it’s OK to give us feedback and communicate openly; that we won’t use their feedback against them negatively.” 

David then asked the audience who else faced the same issue with communication in their own store. He then inquired who felt they had a positive culture of communication, and what systems they had in place to create that environment.

A representative from Weinberger’s Furniture was the first to respond.

Karly, Weinberger’s Furniture:We started doing a 30-to-45 minute call once a week between all of the managers and myself. We essentially spend the entire meeting touching base and talking about what’s happening at each store, if anyone has any major issues, what if any major sales are coming up, and just get everyone on the same page. It has helped a lot with streamlining communication and has also worked as an outlet for any questions needing immediate answers.”

Wayne: “I believe that communication and feedback is a multi-level issue. For example, if you have 15 locations, do each of your respective managers and leaders hold daily pre-shift meetings? If the answer is no, then that needs to be put into place, and your regional managers need to be the enforcers making sure these meetings are actually taking place. What about your general managers? Do they hold regular meetings with sales managers? Regular touchpoints between key players such as your managers, CEO, controllers and the like are crucial to ensuring that all important information is received by everyone, the necessary feedback is given and the lines of communication always remain open and fluid.”

David: “Not everyone is able to have that multi-level structure in their business, but I’ll tell you about a practice we’ve seen businesses of all sizes try out and succeed with, and that’s the practice of one-to-one. Whether you’re a $3 million operation or a $50 million operation, the practice of one-to-one works for businesses of all shapes and sizes. It was first tested out through one of our Kaizen Performance Groups, and we then brought it out to Sherman’s Furniture, where they’ve seen huge improvement since implementing it. The practice of one-to-one is essentially the practice of every person in your business meeting with their manager once per month to have a conversation about progress, obstacles and the general state of affairs. It’s a very simple, casual meeting, it’s documented and questions “How do you think we’re doing” or “Do you see anything we can do better?” if the employee is facing any issues that would also be documented during this meeting and then next steps would be discussed and outlined. Just a simple conversation like that to open up the lines of communication works wonders, and while it feels like a lot of people talking to each other at first, Paul of Sherman’s Furniture can’t say enough how transformative the one-to-one initiative has been for his business.”

As a few other audience members offered their own suggestions. One PROFITsystems customer suggested a podcast called Manager Tools, an educational series hosted by two men from West Point focusing solely on one-to-ones. She said the content shared has been extremely helpful for her business, and she recommends it to any manager looking for strategies to improve.

Another customer spoke about conducting a daily call with this entire operation. Every morning, everyone hops on at 9 a.m., kicking off the call with “good news” to acknowledge everything that’s going well. Following good news is challenges, when each person has the opportunity to voice not just the obstacles they’re facing that day, but what they need from management to overcome them. The call lasts no more than 15 minutes and has proven to be extremely effective in keeping the daily operations of his store running smoothly and efficiently.

David closed out this detailed discussion surrounding the challenge of communication by reinforcing how crucial it is to implement and adhere to a system that works for your store. It’s about constant contact, touchpoints and actually getting in front of employees and managers. Holding the necessary meetings between the necessary people often and in-person is the best way to communicate effectively, and that’s how you keep your operation, and everyone in it, organized, effective and profitable.

HighJump’s Elevate 2017: A Successful First Day at PROFITsystems’ Annual User Conference

Day one of HighJump’s Elevate 2017 is now in the rearview, and we hit the ground running with a larger turnout than ever before. Over 765 partners, customers and professionals met in Orlando, Florida to kick off four days of networking and informative sessions.

PROFITsystems General Manager, Joanne Gulnac, started off the day with a kick off session covering the products and services available to all of our customers to achieve efficiency and profitability.  Here’s a recap of the various tools she discussed, what they are and the many ways in which they benefit our valued customers:

  • Training opportunities

PROFITsystems offers customers various training opportunities to help them continuously improve how they run their businesses and leverage the features within RETAILvantage. From webinars to consulting services, customers have a world educational opportunities at their fingertips.  to learn about all of the training resources available click here.

  • Partners

Dispatch Track, DoorCounts, RuPractical.com, Furniture First and Nationwide are just a few of the businesses partnered with PROFITsystems. From discounts to exclusive benefits, every partner offers tools to help make our customers more efficient and profitable. Find out more about all of our partnerships.

  • Yammer

Yammer is PROFITsystemsprivate customer network where they’re able to sound off on current events in home goods retailing, discuss industry related topics, ask questions directly to the PROFITsystems team and stay on top of current news and announcements. Are you a client but not yet on the network? Request an invitation now!

  • AHA!

Our customer feedback portal, AHA!, allows clients to literally be a part of our software development process and have a hand in how RETAILvantage is updated and developed. Customers can submit suggestions and ideas through the portal, where our development team gets right to work on making them come to life. PROFITsystems clients can click here to request access and start submitting their ideas today.

Day one of Elevate 2017 set the precedent, and day two promises to raise the bar even higher with more best-practice and how-to sessions, open forum discussions and networking!

 

RuPractical.com’s EMV Road Map

The EMV security standard for the credit card payment acceptance, put in place by EMVCois a game changer for the payments industry. During this time, RuPractical.com has been driving our product and technology development roadmaps to provide EMV solutions for PROFITsystems merchants. RuPractical.com continues to work with our US processing partners, First Data and Vantiv, to ensure EMV support for PROFITsystems’ integrated customers.

Part of this EMV roadmap includes PayGuardian, an exciting product suite that provides an all-in-one solution for point-of-sale merchants to solve their EMV end-to-end certification requirements. PayGuardian is a PA-DSS middleware product that will be available to our integrated partners.The EMV portion of PayGuardian is available on RuPractical.com’s EMV certified US-based processing platforms. PayGuardian offers solutions for Windows desktop, iOS, Android, and browser-based systems. Coming soon will be our Virtual Terminal with EMV capabilities!

As an early EMV adopter, RuPractical.com continues our development and certification work with PROFITsystems and will continue to communicate with our PROFITsystems integrated partners regarding our EMV roadmap.

Be sure to check back on a regular basis for the latest information on EMV developments and click here to learn more about credit card processing. To get all of the details about RuPractical.com’s partnership with PROFITsystems, read the press release!

2015 Retail Performance Group Meetings: A Recap

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PROFITsystems’ 2015 performance group meetings have wrapped up for the year. We’ve been pleased to see each group expand as more retailers discover the benefits of sharing best practices, financial benchmarking, and collaboration with other home furnishings business owners.

A Typical Performance Group Meeting

During the year, group meetings were held in the various diverse locations of member storefronts, including Aruba, San Francisco, Banff/Calgary and Myrtle Beach. Each performance group meeting consists of members visiting the particular host’s stores and warehouses for the day, observing and learning from their successes, and providing constructive feedback for their improvement. Members also share their individual progress, goals, challenges, financial metrics and best practices with one another.

The Benefits of Idea-Sharing

It was great to see that the financial performances of most group members ranked in the top range of the 2015 NAHFA Retail Performance Report survey results. The high profits achieved by the performance group members are due, in large part, to the ideas for operational improvement and best practices members take home from each meeting.

In 2015, the quality of ideas disclosed during meetings continued to be really strong. Just a few examples of what was shared include:

  • Selling systems for the sales floor and for mattresses
  • Traffic counting systems to measure the numbers of guests in a store and enable true sales metrics
  • Inventory line-up systems
  • Ownership thinking practices
  • Perfect delivery systems
  • Management systems for employee evaluations
  • Video production systems
  • Digital marketing ideas

The implementation of any of these ideas has proven to be invaluable in increasing efficiency and profits, as well as providing a real competitive advantage.

What’s Next

In the coming year, the performance group meetings are scheduled for Austin, St. Petersburg Beach, Peoria and Syracuse. It is forecasted to be a rewarding year for all of the members.
If you would like more information on how to apply for membership in a retail performance group, please contact us or reach out to our performance group leaders directly:

- David McMahon

Control Your Financials. Grow Your Business. A High Point Market Seminar

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Coming to High Point Market? Learn to Control Your Financials & Grow Your Business.

If you’re headed to High Point Market next week, make sure you mark your calendars for Monday, October 19th, 1:00 – 2:00PM. Industry expert Lee Rychel will be giving a seminar you can’t afford to miss, titled “Control Your Financials. Grow Your Business.

Truth is, unless you have an accounting degree, you may spend more time running away from your financial data than analyzing it. High performers in the industry know better. They know financials are the Holy Grail of business. They know the ability to access this data in real time is the difference between feeling like you’re always catching up to what’s happened in your business vs making sound, proactive decisions that increase cash flow and profitability.

Join us in the Seminar Room at the Retailer Resource Center to hear why you don’t need to be an accountant or CPA to:

  • Run a healthy business from your balance sheet
  • Read your financial statements for insight into how to better manage your business
  • Look beyond historical financial information and find opportunity for business growth
  • Control where your cash goes and how you allocate profit

Together, we will take a look at actual financials, analyze them, and see examples of how to spot opportunities. As a bonus, Lee will show you how you can save thousands of dollars in your accounting bills. Leave feeling empowered to take control of your financials and grow your business.

Add it to your calendar now >>

Control Your Financials. Grow Your Business.
Monday, October 19th
1:00 PM – 2:00 PM
Retailer Resource Center, 1st Floor, Plaza Suites, Seminar Room

 

Systems Define Outcomes: How Successful Retailers Grow Their Business

With hundreds of thousands of home furnishings retailers, what sets you apart? Merchandise? Customer service? Location? More often than not, the way to differentiate yourself (and make more money in the process) hides behind the obvious.systems blog

What do the most successful furniture store owners and executives get right? They’re systematic in how they improve their operations. They constantly review and correct. They’re diligent about examining business intelligence, spotting exceptions, and finding the root cause. They look into the future and set goals – then they devise a plan to get there.

Throughout the years, PROFITsystems has been privileged enough to work with some great operators who challenge themselves daily to run a better business. Here’s how they do it:

  • They utilize real-time business data: The best operators obsess about where their cash is going, whether best sellers are in stock, how to turn inventory faster, what follow-up process the sales reps are following. Analyzing this information in real-time and regularly is critical. How can you improve when you don’t know what’s been working and what hasn’t?
  • They have complete control over their Inventory: What’s selling and how is inventory being reordered or purchased? How and when are dogs being marked down? Which vendors are making the most money and in which category? Having the right systems in place to answer these questions is the key to controlling inventory.
  • They provide excellent customer service: From the time the customer walks in the door (or visits their website), the most successful businesses are organized to sell and deliver the right product without a hitch. It starts with full visibility and control over their inventory. They arm their sales reps with a system than can help them turn into business consultants, and use historical customer data to make recommendations or uncover new opportunities. Once it’s time to deliver the product, they can see which deliveries are still at their warehouse, which are in-route to their customers, which trucks those deliveries on and when they will arrive at the customer’s doorstep – at all times.

Information is power. Without it, you may misinform a customer or make a wrong decision. Successful home furnishings businesses have retail management technology and practices in place that allow every area of the organization to work in sync. They leverage real-time visibility and data on what’s happening in their business to improve efficiencies, increase profitability, and make customers happy so they keep coming back.

information is power

In our upcoming webinar, we’ll be joined by Good’s Home Furnishings co-owner, Scott Lever, and Metro Mattress CFO, Jason Mehl, to discuss how they continuously improve their businesses. If your goal as a retailer is making more money while having more fun in (and out of) your business, then click here to reserve your spot today.

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