Mar

28

Tips and Practices from the Field – Prime!

By David McMahon

I’m sure you all know how the biggest and fastest growing retailer in the universe, Amazon, generates recurring revenue from its customers, right?  Amazon Prime.  I bet at least half you reading this right now are Amazon Prime members.  Yes, we Prime members are amongst Amazon’s best retail customers, and for that we get priority shipping, free books and on-demand videos and music. It’s easy. And it’s free.

Wait…it’s not free. But it is worth every penny.

So, why can’t other retailers offer a Prime service of their own? Actually, they can – and they are as the Prime membership model grows in popularity. Retailers of every kind are beginning to offer the same type of services provided by Amazon, and so can you. Here’s an idea to help you get those mental juices stirring:

  • Come up with a polished, annual (12-month) subscription called: *Your Name Here* PRIME
  • Decide on exactly what your Prime program will offer members (unlimited deliveries, two pillows (sofa or bed) per year with purchase, one buy one get one 50% off card)
  • Decide on your 12-month subscription rate (ex: if deliveries are normally $99, charge $250)
  • Add the program into your selling system and train sales people on how to properly present and sell it

So, you can see that this is mostly a play on increasing delivery fees, right?  Well, not really – it is actually much more than that.  I’m sure you’re sitting there reading this thinking to yourself ‘who in their right mind would pay $250 for delivery when they could pay $99?

You might be surprised.

In reality, this is actually a loyalty program in disguise. Say someone is furnishing their whole house or thinking of doing a project in phases – this type of Prime membership would be a perfect fit, and the best part about it is that people pay to join which means they’re serious.

People shop around, and if they’re looking at you, you can bet they’re also looking at your competitors. Give customers an extra reason to come back and shop with you first by offering them benefits they can’t resist. Be creative – come up with a Prime program of your own and start rewarding your loyal customers both past and present.

David McMahon, is VP of consulting and performance groups.  He works in the field improving all aspects of businesses like yours through consulting, speaking, and performance group engagements.  He can be reached at david.mcmahon@highjump.com

Category:
Mar

14

HighJump’s Elevate 2017: A Successful First Day at PROFITsystems’ Annual User Conference

Day one of HighJump’s Elevate 2017 is now in the rearview, and we hit the ground running with a larger turnout than ever
before. Over 765 partners, customers and professionals met in Orlando, Florida to kick off four days of networking and informative sessions.

PROFITsystems General Manager, Joanne Gulnac, started off the day with a kick off session covering the products and services available to all of our customers to achieve efficiency and profitability.  Here’s a recap of the various tools she discussed, what they are and the many ways in which they benefit our valued customers:

  • Training opportunities

PROFITsystems offers customers various training opportunities to help them continuously improve how they run their businesses and leverage the features within RETAILvantage. From webinars to consulting services, customers have a world educational opportunities at their fingertips.  to learn about all of the training resources available click here.

  • Partners

Dispatch Track, DoorCounts, RuPractical.com, Furniture First and Nationwide are just a few of the businesses partnered with PROFITsystems. From discounts to exclusive benefits, every partner offers tools to help make our customers more efficient and profitable. Find out more about all of our partnerships.

  • Yammer

Yammer is PROFITsystemsprivate customer network where they’re able to sound off on current events in home goods retailing, discuss industry related topics, ask questions directly to the PROFITsystems team and stay on top of current news and announcements. Are you a client but not yet on the network? Request an invitation now!

  • AHA!

Our customer feedback portal, AHA!, allows clients to literally be a part of our software development process and have a hand in how RETAILvantage is updated and developed. Customers can submit suggestions and ideas through the portal, where our development team gets right to work on making them come to life. PROFITsystems clients can click here to request access and start submitting their ideas today.

Day one of Elevate 2017 set the precedent, and day two promises to raise the bar even higher with more best-practice and how-to sessions, open forum discussions and networking!

 

Jan

30

Did You Know When You Work in the Cloud…

By Lee Rychel 

cloud computing

The question comes up in most every instance when we are discussing working in the cloud, with both current server based clients and new customers: “What if I lose my internet?” – It happens. Although system-wide outages of any duration are rare, it can happen that your local internet provider is down because local outages can happen. The fear is we are done, out of business and unable to connect to our data. A valid one. Many retailers will install redundancies so that if one provider fails, another is available. There is an alternative.

In May of this year, Jan and I moved aboard a motor vessel. We took possession in Chesapeake, VA, to begin our new lifestyle and an incredible journey. PROFITsystems and the HighJump family insisted on one condition. We could do this if I could stay connected. No problem we said. Heck, nearly every marina has Wi-Fi. How hard can this be?

Reality struck soon after we left the dock. Marina Wi-Fi may be available, but it’s pretty much only sufficient for email and browsing. And then you usually need to be standing in the laundry room up by the office where the router sits behind a filing cabinet on that unused desk piled high with parts and papers. The kind of heavy lifting my job required including having a secure VPN to our corporate computers was just not possible in most cases. NOW What?LeeBoat

In a word, 4G. Our Verizon account includes some tablets and our phone’s capable of acting as an internet hotspot. For 7 months now we’ve been making our way down the East Coast. We take our time, sometimes spending a week or more in marinas, other times anchored out in the ICW (Intracoastal Waterway) On October 2 we pulled into our home for the next month, Hilton Head. On October 7, Mathew, a category 2 hurricane, slammed head on into the island. Services were down for weeks. After a few days ashore, anxious to get back on board, we returned to witness the devastation. Fortunately, our home was secure and in a matter of minutes I was up on the net; working even though the area had no power or local services of any kind. Cell service was the only thing available.

Our Verizon service has never let us down. We’ve spent days anchored in remote creeks, deep in the coastal marshes – far from any towns or services. I’ve been able to connect to our servers each and every day since we left VA. Today, as I write this, we are in East Central Florida – with a solid 4G connection.

What struck me was this: in many cases I will be asked to either demo our POD product (cloud) or, I’ll need to get into the latest version of RETAILvantage2.3 to answer a client question. I use this same 4G hotspot to manage those activities while connected to our servers at the same time. In fact, I’ve pretty much forgotten that I’m on a wireless connection. I can do anything in POD that I can do on a local installation of the software. Granted, I’m not a store full of workstations entering sales and receiving truckloads of new furniture. But if I were a retailer working in our cloud and lost my local internet connection, I know I can get back online, back to my data and continue to run my business using a cellular hotspot.

Is the cloud the best answer for everyone? Maybe not. But having the freedom to work from anywhere AND keep my store online even when the internet is down, is indeed a huge benefit.

Category:
Jan

27

Could Your Software Pay Its Own Way?

By Lee Rychel

geek software

Every month we get a number of phone calls from clients addressing accounting challenges, typically originating from running two book-keeping systems.  You probably know that your PROFITsystems software includes a fully-integrated accounting system.  All transactions entered into your software automatically create G/L distributions defined by your system defaults.  Whether you use it or not, your accounting is being done behind the scenes every time you buy or sell anything in the software.

When I traveled to clients who were getting set up on the PROFITsystems software, I would always encourage clients to consider using the accounting tools nested inside this robust software package.  As a retailer using the software for many, many years – I insisted on the store using these built in accounting tools.  Why? Because it eliminated paying someone to do what was already being done for us.  In my store, even a receipt for pizza for the sales staff on a busy Saturday was immediately recorded in the Cash Paid Out feature in Enter Cash.  Distribution to the proper G/L account was done at that time.  In other words, nothing happened in the store that we did not record straight to the G/L.

So what’s the hold up?  Why wouldn’t a retailer want to save money?  If I have the information at my fingertips, why would I pay someone else to give me exactly the same result?  It’s like driving around in a lease vehicle while a perfectly good automobile sits in the garage.  An automobile you are making payments on, insuring and maintaining.  Does that make sense?  In running a retail business my goal was twofold – make sure we were growing the business profitably and control costs at every turn.

And the reason retailers don’t use the built in accounting?  You already know the answer.  The reasons range from any number of topics including:

  • Don’t understand how it works (there is help everywhere you turn here at PROFITsystems)
  • Don’t have CPA’s working in the store (not at all necessary)
  • Accountant won’t ‘allow it’ – don’t get me going on this one
  • Account numbers don’t make sense – (there’s good logic behind them, just ask me and we’ll explain)
  • My sister does the books – ok, this one I can’t win
  • We love XYZ accounting system and would never change that! A change that can save you real money?  Let’s chat about that.

Read more…

Category:
Nov

23

Backups Part II – by Lee Rychel

“No problem.  I have my data backed up in the cloud.  I’m good to go” . . .or are you?  As we discussed in part one of this series, there are two kinds of backups available to clients on local servers:

  • Local tapes
  • Offsite cloud based backup routine (which could include a local IT company backing up your data, or a commercial cloud backup program available on the internet).

Both of these techniques can work.  But be aware; in the case of interactive software such as RETAILvantage2.1, incremental backups are not an option.  Restoring from pieces parts of the total collection of files will only lead to corrupted data.  Only a full data backup will ensure you can restore everything to its original configuration, which is where the first challenge of the cloud comes into play.

Backing up huge amounts of data across an internet connection is time-consuming and gobbles up a ton of resources on both ends.  Most cloud-based backup systems will take one full backup, then only create incremental backups to reduce this load going forward.  Bottom line? This form of backup is not reliable when needing to restore entire sets of data

The next question is, of course, “are my files really being backed up?  How do I know?”  And the answer is test, test, test. Either with your IT team or with your backup provider, you need to perform periodic tests to ensure the files are both backed up successfully and restore-able should the need arise.  As with local backups, the only way to really know if you are getting a good copy is to go through the restore sequence up to the point of actually copying the file, and making sure there is something to restore from.

This is also another issue that has come to our attention from clients using on-line backup resources: billing. Remember those pesky bills from the Yellow Pages? The ones we all so quickly learned to toss out as they were nothing more than scams built to take our money and provide no benefit? We all got so used to them showing up in our mailboxes that we started throwing the envelopes away without even opening them. Well, old habits die hard, and we’re now seeing the same thing happen with online backup billing; for whatever reason, the bills aren’t getting paid.

We have had clients who were very excited that they were about to survive a server crash – “we have all of our data all backed up in the cloud! Yup we do!”  Except they didn’t.  Somewhere along the way the bill didn’t get paid, the backup routine was shut down on the cloud provider’s end, and because the account was never paid – the data was deleted.

Be smart about backups and you will sleep well knowing you are safe against any calamity. The other option, of course, is moving your entire data management software to the cloud. Cloud-based services such as our own PROFIT OnDemand, incorporates not only the latest version of our software (we only maintain one version in the cloud) but also ensures your data is not only safely backed up on a regular basis, but backed up using the proper rules to make it easy to restore from one PC to another.

A properly managed cloud is constantly backing up, upgrading and improving hardware resources, all while you sleep soundly each and every night knowing your data is safe.

Have a great rest of 2016, and remember, our goal is to make retailers more profitable.

Nov

23

RuPractical.com’s EMV Road Map

The EMV security standard for the credit card payment acceptance, put in place by EMVCois a game changer for the payments industry. During this time, RuPractical.com has been driving our product and technology development roadmaps to provide EMV solutions for PROFITsystems merchants. RuPractical.com continues to work with our US processing partners, First Data and Vantiv, to ensure EMV support for PROFITsystems’ integrated customers.

Part of this EMV roadmap includes PayGuardian, an exciting product suite that provides an all-in-one solution for point-of-sale merchants to solve their EMV end-to-end certification requirements. PayGuardian is a PA-DSS middleware product that will be available to our integrated partners.The EMV portion of PayGuardian is available on RuPractical.com’s EMV certified US-based processing platforms. PayGuardian offers solutions for Windows desktop, iOS, Android, and browser-based systems. Coming soon will be our Virtual Terminal with EMV capabilities!

As an early EMV adopter, RuPractical.com continues our development and certification work with PROFITsystems and will continue to communicate with our PROFITsystems integrated partners regarding our EMV roadmap.

Be sure to check back on a regular basis for the latest information on EMV developments and click here to learn more about credit card processing. To get all of the details about RuPractical.com’s partnership with PROFITsystems, read the press release!

Oct

21

PROFITsystems’ Mobile Point-of-Sale Application Provides Personalized In-Store Shopping Experience

COLORADO SPRINGS, CO. – (October 20, 2016) – PROFITsystems, a HighJump product and leading provider of solutions for home furnishings retailers, today announced the release of its mobile point-of-sale application. This extension of the software provider’s flagship retail management system, RETAILvantage, aims to enrich customer satisfaction by extending the omnichannel shopping experience to the showroom floor. The application empowers sales associates by allowing them to access historical customer information, product availability and create a shopping cart without leaving the customer’s side. The mobile app integrates with RETAILvantage for CRM and inventory data

Mobile-slider-no-overlay

“Home furnishings retailers are challenged to compete with online retailers, and cutting prices isn’t always the best decision for the profitability of their business,” said Janice Johnson, product manager for PROFITsystems. “Our mobile point-of-sale application enables retailers to set themselves apart from the competition by providing superior customer service in the store, resulting in increased customer loyalty and improved sales ratios.”

Features of the PROFITsystems’ mobile point-of-sale application include:

  • Check stock availability instantly
  • View item attributes
  • Validate and update customer information on the fly
  • Create a shopping cart and add items
  • Review customer purchase history
  • Natively written for iOS

“We’re thrilled to provide our family of retailers a mobile point-of-sale application that provides sales associates with actionable information at their fingertips, helping them better engage with customers and build deeper relationships that will keep them coming back,” said Joanne Gulnac, general manager for PROFITsystems.

To learn more about the mobile app or to request a demo, visit www.profitsystems.com/mobile.

About PROFITsystems, a HighJump product

PROFITsystems is a complete retail management solution for the modern home goods retailer. Key components include enterprise software, consulting, performance groups, advanced education, eCommerce integration and business intelligence. PROFITsystems features real-time inventory management, customer relations management, point-of-sale and accounting systems. For additional information on PROFITsystems, please visit the website at www.profitsystems.com.

About HighJump

In almost every industry, buyers are becoming more fickle, and more demanding. For logistics executives, effectively meeting buyer needs has become a relentless quest for speed and agility. Traditional supply chain solutions – siloed, complex and hard-to-implement – no longer suffice, as competitors find ways to deliver goods faster and more profitably.

In today’s “now” economy, HighJump helps you stay agile, with adaptable, connected solutions that harness the power of your trading partner community. From the warehouse to the storefront, from the desktop to the driver’s cab, we can help you achieve new levels of supply chain responsiveness, performance and profitability.

HighJump’s suite of warehouse management, business integration, transportation management and retail/DSD solutions form a complete, powerful and adaptable platform that allow you to drive growth, customer satisfaction and revenue. HighJump: supply chain accelerated. For more information, visit http://www.highjump.com.

Media Contact 
Katie Wolfe
HighJump
1-800-328-3271 x1186
katie.wolfe@highjump.com

Category:
Oct

18

PROFITsystems Partners with Furniture 1st, Offers Members Benefits and Extra Perks Within Leading Retail Management Solutions for Home Furnishings Retailers

For Immediate Release

Furniture1st_NBG_2014

COLORADO SPRINGS, CO (Oct. 18, 2016) – PROFITsystems, a HighJump product and leading provider of solutions for home furnishings retailers, today announced a new partnership with Furniture 1st, which offers a special program to the buying group’s 215-plus retail members. Home furnishings retailers associated with Furniture 1st gain discounts and benefits in their access to PROFITsystems’ flagship product, RETAILvantage, which is designed to run every aspect of their operation, including point of sale, inventory management, customer relationship management, accounting, and business intelligence tools.

PROFITsystems counts 25 percent of Furniture 1st members as clients today. This partnership provides benefits to both new and existing PROFITsystems customers, including software license discounts, consulting credit hours, barcoding scanner markdowns and training and education at no cost.

“Our commitment to full-line, independent dealers makes this a perfect partnership. We pride ourselves in having helped thousands of home goods retailers improve efficiency and profitability, including many Furniture 1st members who today benefit from our POS and inventory management system and participate in our performance groups,” said Joanne Gulnac, general manager for PROFITsystems.

Founded in 1994, Furniture 1st has seen its family of independent furniture retailers thrive across 46 states, today generating more than $2 billion in collective retail revenue. The buying group focuses on establishing partnerships that improve members’ profitability through volume purchasing, innovative operations and marketing.

“We are really looking forward to this collaborative effort with PROFITsystems,” said Furniture 1st Director of Services, Amanda Daubert. “As we increase our focus on helping retailers improve margins and stand out from the competition in their local markets, PROFITsystems separated itself as a vendor with solutions that can assist our retailers in getting there.”

To learn more about member benefits, stop by the PROFITsystems High Point Market booth (Retailer Resource Center, #22 & 23) or visit http://www.profitsystems.com/contact/.

About Furniture 1st

Furniture First was founded in 1994 by a small group of independent furniture retailers who united to better compete with national furniture chains. Through collective buying power and the sharing of best business practices, Furniture First Members have thrived in increasingly competitive markets. Today more than 215 retailers in 47 states are Members of Furniture First, and collectively, the group generates over $2 billion in retail volume.

For more information, visit www.furniturefirst.coopor visit the Furniture First showroom G770 during the High Point Market.

About PROFITsystems, a HighJump product

PROFITsystems is a complete retail management solution for the modern home goods retailer. Key components include enterprise software, consulting, performance groups, advanced education, eCommerce integration and business intelligence. PROFITsystems features real-time inventory management, customer relations management, point-of-sale and accounting systems.

For additional information on PROFITsystems, please visit the website at www.profitsystems.com.

About HighJump

In almost every industry, buyers are becoming more fickle, and more demanding. For logistics executives, effectively meeting buyer needs has become a relentless quest for speed and agility. Traditional supply chain solutions – siloed, complex and hard-to-implement – no longer suffice, as competitors find ways to deliver goods faster and more profitably.

In today’s “now” economy, HighJump helps you stay agile, with adaptable, connected solutions that harness the power of your trading partner community. From the warehouse to the storefront, from the desktop to the driver’s cab, we can help you achieve new levels of supply chain responsiveness, performance and profitability.

HighJump’s suite of warehouse management, business integration, transportation management and retail/DSD solutions form a complete, powerful and adaptable platform that allow you to drive growth, customer satisfaction and revenue. HighJump: supply chain accelerated.

For more information, visit www.highjump.com.

Media Contact 
Katie Wolfe
HighJump
1-800-328-3271 x1186
katie.wolfe@highjump.com

Category:
Jul

28

PROFITsystems Partners with RUPractical.com to Provide EMV-compliant Electronic Payment Processing

RUPractical.com’s integration with POS system to offer seamless electronic payment gateway for home goods retailers

 

MINNEAPOLIS, MN – (July 28, 2016) – PROFITsystems, a HighJump product and leading provider of solutions for home furnishings retailers, today announced a new partnership with electronic payment processing leader RUPractical.com. RUPractical.com’s electronic payment gateway is now seamlessly integrated within PROFITsystems’ retail management system, RETAILvantage.

RUPractical.com provides a full electronic payment processing suite to meet merchants’ growing needs. The company’s EMV technology (commonly referred to as “chip and pin”) enables retailers to comply with new liability procedures while also providing a more secure environment for shoppers. RETAILvantage users are able to utilize the same device to electronically collect and store customer signatures acknowledging the terms of the sale.

“We’re very excited to make this available to our family of retailers. RUPractical.com’s integrated point of sale credit card solution is PCI-PADSS compliant and supports EMV transactions with a secure credit card transmission from end-to-end. This eases the salesperson’s process when taking payment and eliminates human error,” said Janice Johnson, RETAILvantage product manager.

“As a leader in the electronic transaction processing industry providing services to a wide array of merchant types nationwide, we welcome the opportunity to partner with the technology leader in home furnishings retail. We’re very excited to extend our service offerings to PROFITsystems customers,” said Jon Lee, executive vice president of business development for RUPractical.com. “We’re committed to this partnership to deliver the highest quality service at the lowest possible cost for all of our merchants’ electronic transaction processing needs. Additionally, we pride ourselves on personal client interaction and ongoing relationship management.”

“PROFITsystems prides itself in the high level of support we offer and long-term relationships we have built with thousands of home goods retailers,” said Joanne Gulnac, general manager for HighJump. “Observing how RUPractical.com serves their customers and their high client retention rate gives us confidence that we’ve selected the right partner.”

To learn more about RUPractical.com, visit http://info.profitsystems.com/rupractical-credit-card-integration-datasheet PROFITsystems clients may apply for merchant services at https://www.rupractical.com/merchant-services-profitsystems.

 

About PROFITsystems, a HighJump product

PROFITsystems is a complete retail management solution for the modern home goods retailer. Key components include enterprise software, consulting, performance groups, advanced education, eCommerce and business intelligence. PROFITsystems features real-time inventory management, customer relations management, point-of-sale and accounting systems. For additional information on PROFITsystems, please visit their website at www.profitsystems.com.

About HighJump

In almost every industry, buyers are becoming more fickle, and more demanding. For logistics executives, effectively meeting buyer needs has become a relentless quest for speed and agility. Traditional supply chain solutions – siloed, complex and hard-to-implement – no longer suffice, as competitors find ways to deliver goods faster and more profitably.

In today’s “now” economy, HighJump helps you stay agile, with adaptable, connected solutions that harness the power of your trading partner community. From the warehouse to the storefront, from the desktop to the driver’s cab, we can help you achieve new levels of supply chain responsiveness, performance and profitability.

HighJump’s suite of warehouse management, business integration, transportation management and retail/DSD solutions form a complete, powerful and adaptable platform that allow you to drive growth, customer satisfaction and revenue. HighJump: supply chain accelerated. For more information, visit http://www.highjump.com.

About RUPractical.com

Practical Business Solutions dba RUPractical.com (PBS) Headquartered in West Palm Beach, Florida, is a wholly-owned subsidiary of i3 Verticals with facilities throughout the United States. It is a leading provider in the electronic payments industry.

Founded on the core principles of honesty, integrity and exceptional service and support, PBS has been providing electronic transaction processing services to businesses in all industry types for many years. We work directly and personally with each of our clients to provide them with the very best and lowest cost electronic transaction processing services. We will never sell clients anything they do not need, and will always go the extra mile when it comes to servicing our clients.

Our core business is electronic payment processing. As a result, our focus and efforts are dedicated to delivering the most advanced networks available while keeping abreast of the latest technology. Whether it be software, wireless, Internet or a dial-up point of sale terminal, our goal remains the same: provide you with the best processing option for your business. For more information, visit http://www.rupractical.com.

 

Media Contact

Kait Vinson
HighJump
1-800-328-3271 x2707
kait.vinson@highjump.com

Category:
Jul

7

First Name Basis: Clienteling – What It Is And Why It’s The Future Of Retailing

Today is your birthday. You wake up and start your morning off by checking to your email, only to find a personalized message from Company XYZ who you shopped with about a month ago. “Happy birthday, John! Please enjoy this 30% off coupon on us, and see below for a few select items we thought you in particular might like. Many happy returns from Company XYZ.”

You feel a wide range of emotions after reading the email: flattered that company XYZ remembered your birthday; special that company XYZ seems to actually know you with the accuracy of their product suggestions; excited because you now have a 30% off coupon in your possession, and so on. This is part of clienteling in the modern retail world.

Clienteling is a technique used by retail sales associates to establish long-term relationships with key customers based on data about their preferences, behaviors and purchases”                  - AgilOne, 2016

For example, if you send follow-up emails to customers after purchases are made, using their first name and inquiring about the specific item(s) they bought will go a lot further than a generic name and product references.

“85% of people are more likely to shop with a store that store utilizes personalization in some form.”- Think With Google, 2014

People want to feel special, and clienteling facilitates this feeling. If a customer believes that you actually know them, care for them and pay attention to their interests, they’ll begin to develop a sense of loyalty towards your store. This means that when it comes down to it, they will choose you over your competitors, every single time, because you took the time to get to know them.

See infographic below to better understand the flow of clienteling in relation to the Buyer’s Journey and how it plays an integral role in every step. Don’t let your store fall behind and get to know your customers today.

**CLICK TO ENLARGE**

HJ-ProfitSystems-Poster-FINAL DOC-1

 

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Sources

Corbalis, Laura. “Clienteling: An AgilOne Hot Topic – AgilOne | Customer Cloud.” AgilOne Customer Cloud. AgilOne, 05 May 2016. Web. 07 July 2016.

Iposos Media CT, and Sterling Brands. “New Research Shows How Digital Connects Shoppers to Local Stores.” Think with Google. Google, 1 Oct. 2014. Web. 23 Feb. 2016. <https://www.thinkwithgoogle.com/articles/how-digital-connects-shoppers-to-local-stores.html>.

Category:
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For support related inquiries, email PSI.support@highjump.com or call 1.800.888.5564.